While we provide manuals to help you resolve common issues yourself, sometimes you may encounter a problem beyond your expertise. If you encounter such an issue, feel free to contact our service team for assistance.
Support
Technical questions
While we provide manuals to help you resolve common issues yourself, sometimes you may encounter a problem beyond your expertise. If you encounter such an issue, feel free to contact our service team for assistance.
If you have a problem that cannot be resolved over the phone, we offer the option to send a service mechanic to your location. Please contact our technical department for assistance.
Manuals
AWS system
Our unique automated water refreshment system saves you time and effort. Using a computer interface, you can easily set the frequency and duration for refreshing fresh water.
Looking for the manual for your computer? Find your specific model below and click on the manual link provided.
Airpumps
For the air pumps it is very important to clean the intake filter on a regularly base. When the intake filter gets clogged, the pump will run ‘dry’ and break down. The manual of the air pump can be found here:
Besides this you need to make sure you replace the membrane once a year.
Circulation pumps
You can find the manuals of the circulation pumps we use below:
Others
Heating elements
You can find the instruction manuals of the heating elements below:
Maintenance plan
Aquaja has developed a maintenance plan to help you with your products. The maintenance plan can be found by following below link.